FAQ's

FREQUENTLY ASKED QUESTIONS

1What type of jewelry does Divine Jewels offer?
We specialize in affordable and high-quality artificial jewelry, including artificial bridal jewelry, party wear, casual wear, studs, tops, earrings, rings, bracelets & bangles, zircon jewelry, crushed stone jewelry, kundan jewelry and elegant statement pieces. We also offer a curated collection of perfumes, clutches and bags to complete your look.
2Where are your stores located?
We have a wholesale shop in Bolton Market and two retail outlets on Tariq Road, one located at Tariq Centre and one located at Dolmen Mall, Tariq Road in Karachi, Pakistan.
3Do you deliver internationally?
Yes, we have a strong presence in the international e-commerce market and deliver worldwide, including countries like the UK, USA, Canada, Dubai, Saudi Arabia, India, European countries, and England etc.
4How can I place an order online?
You can browse our collections through our website or e-commerce platforms. Simply select the items you want, add them to your cart, and proceed to checkout. Or you can visit our social media pages on Instagram, Facebook & TikTok and DM us your favourite pieces, our team will then confirm your order by taking your delivery address details.
5What are your payment options?
We are currently accepting payments in cash or through bank transfer only. You can find our account details on our website or DM us to get the details on our social media platforms.
6How long does delivery take?
Within Pakistan: Delivery typically takes 3-5 business days. International Orders: Delivery times vary by destination but usually take 7-15 business days.
7Do you offer returns or exchanges?
Yes, we accept returns or exchanges in case of damaged or incorrect items, provided they are reported within 48 hours of receiving the product. Please note that items must be unused and in their original packaging. Custom orders are non-refundable.
8Can I customize my jewelry?
Yes, we offer custom jewelry design services. You can share your ideas with us, and our expert craftsmen will bring your vision to life.
9Do you have discounts or offers?
Yes, we frequently run seasonal sales and promotional discounts. Keep an eye on our website or follow us on social media to stay updated on the latest deals.
10How can I contact Divine Jewels for support?
You can reach us via:
Email: divinejewelspk@gmail.com
WhatsApp: 0321-3501507
Phone: 0321-3501507
Our customer support team is available to assist you with any queries or concerns.
11Do you collaborate with other brands or influencers?
Yes, we are open to collaborations with fashion brands and influencers. For partnership inquiries, please contact us through our Email, WhatsApp number or our social media pages.
12Are your products suitable for bridal wear?
Absolutely! We are renowned for offering the best artificial bridal jewelry in Karachi, Pakistan. Featuring intricate designs perfect for weddings, receptions, and other grand occasions.